Identifica la voz de cliente analizando las llamadas del call center

With Upbe and the analysis of each conversation, you will have the necessary information to build customer loyalty and improve your products and services.

Client churn predictive analysis

The contextual algorithm of Upbe Voice of Customer is unique in its ability to predict a customer churn. It uses hundreds of parameters extracted from conversational data to estimate sentiment and the probability of causing churn.

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True feedback

The analysis that Upbe Voice of Customer performs of each conversation and its powerful BI module allows you to understand what each of your customers thinks. No nuances or biases or filters. This competitive advantage will put you several steps ahead of your competition.

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Greater control over your brand and products

A proper analysis of your calls will allow you to avoid risks associated with your brand and business. With Upbe you will identify inefficiencies faster and on 100% objective call samples. You will have more control over what your customers think of your products.

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How do we help you with Upbe Voice of Customer?

Improve customer satisfaction

Upbe measures the satisfaction in each call and teaches you keys to improve.
Improve sales and marketing campaigns

Analyze telephone trade actions and identify the patterns that make them successful.
Customer retention and loyalty

Upbe's contextual algorithm anticipates unsubscribes from your customers when you can still avoid them.
Control and alerts on your processes

You will reduce cases of attempted fraud and improve your compliance processes.
Identify the reason for each call

Automate call typing and exploit this valuable information.

Want to know more about how to analyze the Voice of the Customer?

Write to us to share with you how we think Upbe can help you improve your business.
We help train and train Customer Service and CX teams to improve your customers’ experience and adapt your processes to improve their satisfaction.
You will turn the information of your calls into a source of efficiency and productivity.

Discover what your clients think with Upbe Voice of Customer

Client churn predictive analysis

True feedback

Greater control over your brand and products

How do we help you with Upbe Voice of Customer?

Want to know more about how to analyze the Voice of the Customer?