A new way to measure quality
Upbe identifies more than 60 categories in calls and automatically generates a score on the interaction between agent and customer. Analyze the quality of calls in the call center avoiding manual processes and auditing a much higher volume of calls.
How do we help you with quality audits?
Some KPI's of success using Conversational AI in Quality Assurance & Compliance:
-30%
Reduction of AHT (Average Handle Time) in a project in the Telco industry
-70%
Reduction of cost structure in a Call Center with an Insurance client
-27%
Reduction of claims by customers in a company in the Banking industry
Some of our cllients:
Do you want to improve how you analyze the quality of calls in the call center?
- Write to us to share with you how we think Upbe can help you improve your business.
- We help train and train Customer Service and CX teams to improve your customers’ experience and adapt your processes to improve their satisfaction.
- You will turn the information of your calls into a source of efficiency and productivity.