More about us:
A team committed to transforming the Call Center
Upbe is a Conversational Intelligence platform. Our vision is to structure and categorize in an automatic, massive and scalable way the information contained in the telephone conversations between clients and companies.
The Predictiva team is currently more than 20 people, divided between Malaga capital, where we have our central office with the technical team in a privileged environment on the Teatinos campus, and Madrid, where the business team works remotely.
The technical team is divided into three areas: Software, Data Science and Infrastructure. It is a team with extensive experience in product development. And on the other hand, the business team is divided between operations, sales and marketing. 70% of the company is technical team. And in the remaining 30% there is a lot of experience in the Call Center sector.
In recent years we have received several awards, such as the Caixabank Enisa Entrepreneur XXI Award for the Best Startup Spain & Portugal 2019. Also in the same awards we received in 2018 the award for Best Startup in Andalusia.
- Since 2016
- Location: Málaga capital / Madrid
- HQ: Av. Louis Pasteur 47, The Green Ray (205), 29010, Malaga, Spain.
- Contact:
- Key Markets: Spain, Mexico, Colombia, Peru and Chile
Open positions:
If you are interested in joining an scale-up, please apply in our LinkedIn page. Click here.
Your mission
Predictiva develops disruptive products based on Artificial Intelligence and Big data to transform Contact Centers, Fintech and Ecommerce industries.
The DevOps Engineer will work alongside the DevOps team as well as the Software, Data Science and QA Team Leads to build and deploy our products in an automated manner.
You will have the opportunity to learn and be trained by the most talented DevOps engineers in Málaga!
This role offers an excellent opportunity to work on the new leading edge software technologies in the market (Big Data, Cloud, Artificial Intelligence, Machine Learning, Natural Language Processing, Automatic Speech Recognition) with a highly competent team in Málaga.
NOTE: This is a permanent position based in Málaga, Spain where we currently have a hybrid work model (office & remote).
Your activities/duties
- Working with DevOps team on the management of our cloud deployments (AWS, Google Cloud, Azure, etc.…)
- Working with DevOps team in monitoring of our systems and deployments, bringing automation and alert management into the picture.
- Support security audit and certifications (ISO 27001, SOC2).
- Collaborate in CI/CD pipelines with other DevOps members and Software and QA Team Leads
- Support our Operations team:
- Analyze cluster performance (metrics, Databases, etc…)
- Dashboard deployments
- Massive data (re)processing
- Custom SQL queries for prototypes
- Audio transcoding
- Miscellaneous automations
- Training and knowledge transfer to Operations team
Your key skills
- Quick learner, self-motivated, self-disciplined and result-oriented
- Good communicator, good documentation skills, team player.
- Strong problem solving and troubleshooting skills
- BS or MS degree in Computer Science or related field.
- 2+ years of experience in a similar role
- Upper intermediate English
- Experience in Linux OS Administration (Ubuntu/RHEL)
- Experience with scripting languages like Bash, Python, etc.…
- Understanding on Continuous Integration and Delivery
- Basic experience with container technologies like Docker
Extras
- Basic experience with cloud providers (AWS, Google Cloud, Azure) would be a big plus
- Basic experience with monitoring tools (Prometheus, Grafana, etc…)
- Basic experience with container orchestration technologies like Kubernetes and Infrastructure as Code (Terraform) would be a great plus.
- Knowledge of best practices for the full SW development lifecycle, including agile, coding standards, source control management, build processes, testing, release management and operations
- Configuration Management (Ansible/Puppet)
- Package management (Helm)
- Open source contributor
- Awareness of security certification procedures
If you are interested in joining an scale-up, please apply in our LinkedIn page. Click here.
If you are interested in joining an scale-up, please apply in our LinkedIn page. Click here.
Your mission
Predictiva develops disruptive products based on Artificial Intelligence and Big data to transform Contact Centers, Fintech and Ecommerce industries.
Our candidate will be responsible for creating and managing the infrastructure of our data platform for our revolutionary product UPBE, which is our super detective that can tirelessly audit and interpret thousands of voice interactions between call center agents and customers.
The Data Engineer will work within our fantastic Data Science team and will collaborate with our Software and DevOps Engineers to help our company reach our goals through advanced analytics and machine learning by using text data and audio calls.
This role offers an excellent opportunity to work on the new leading edge software technologies in the market (Big Data, Cloud, Artificial Intelligence, Machine Learning, Natural Language Processing, Automatic Speech Recognition) with a highly competent team in Málaga.
NOTE: This is a permanent position based in Málaga, Spain where we currently have a hybrid work model (office & remote). We have now an awesome brand new office in one of the best ecosystems in Málaga city (“The Green Ray”), super well connected by Metro, bus and car.
Your activities
- Support data needs of multiple teams and internal/external products.
- Optimize and even re-design our company’s data architecture to support our next generation of products and data initiatives. Build the infrastructure required for optimal ETL of data from a wide variety of data sources.
- Assemble large, complex data sets that meet functional and non-functional business requirements.
- Deployment of machine learning models into production environment.
Your key skills
- Good communicator, good documentation skills, team player.
- Self-motivated, self-disciplined and result-oriented
- Strong problem solving and troubleshooting skills
- Excellent customer service and team collaboration skills.
- BS or MS degree in Computer Science or related field.
- Upper intermediate English
- 2+ years of experience in a similar role
- 3+ years of experience with data scripting languages (e.g Python, R etc.)
- Solid hands-on skills in sourcing, cleaning, manipulating, analysing, visualizing and modelling real data
- Strong experience with Database design (SQL/noSQL) and BI tools (Tableau)
- Excellent understanding of data science concepts with a successful track record of manipulating, processing and extracting value from large disconnected datasets.
- Hands on with ETL tools
- Good knowledge of Amazon and/or Google Cloud infrastructure.
- Experience with Agile software development methodologies.
Extra desirable skills
- Experience working in command-line Linux environments.
- Elastic Search
- Data pipelines (Kafka)
- Experience with Docker. Kubernetes (K8S) would be a big plus
If you are interested in joining an scale-up, please apply in our LinkedIn page. Click here.