Quality analysis tools for call centers
Whether it’s resolving inquiries, addressing complaints, providing technical support, or driving sales, excellence in call quality is a differentiating factor that can propel a company
Increasing debt recovery conversion with AI
What will you find in this guide? How you can apply AI to improve debt collection and recovery The benefits of using Artificial Intelligence in
Evaluating the quality of calls in a telecommunications call center
What will you find in this guide? The 3 main methods of quality assessment in the Call Center The 4 challenges faced by Call Centers
The impact of quality analysis on customer satisfaction in the call center
The customer service goes beyond offering a good experience; it involves building lasting relationships with customers. However, most companies only evaluate a small fraction of
Factors that affect the quality of service in call centers
Every budget has a limit, and every expense must be worthwhile. However, in the pursuit of financial efficiency, it’s easy to overlook the quality of
15 tips to improve telephone sales in online education
In the current digital era, the art of telephone sales continues to play a vital role, especially in the field of online education. As part
Improving banking services through call analysis
The steady development of the financial industry, marked by increasing wait times, the emergence of new competitors and products, and a widespread crisis of trust,
How to improve quality in a call center
In the “Global State of Customer Service Report” by Microsoft, 90% of people said that customer service is a decisive factor in choosing a brand
10 tips to improve telephone sales in the telecommunications sector
The telecommunications industry is in a stage of dynamic growth. By 2031, the global telecommunications market is expected to reach $13.760 billion. The question is:
How to maximize the effectiveness of calls in debt recovery: ten essential techniques
In today’s post, we will delve into a terrain that can sometimes seem like a maze of difficulties: calls in debt recovery. In the face
