The impact of quality analysis on customer satisfaction in the call center
The customer service goes beyond offering a good experience; it involves building lasting relationships with customers. However, most companies only evaluate a small fraction of their agents' calls, often ...
11 key KPIs for call center quality analysis
In the world of call centers, service quality is essential to ensure customer satisfaction and the success of the company. To measure and improve this quality, it is crucial ...
Optimizing quality audits in the energy sector through voice analysis
Energy companies face constant challenges, such as regulatory changes. Digitization and automation offer opportunities to address these challenges and create profitable business models in the energy industry. Automating call quality ...
Tools for quality analysis in a debt recovery call center
In an ever-evolving world where customer expectations are continually rising, call centers play a pivotal role in any business strategy. They are the voice of the company, the link ...
Tools for quality analysis in an online education call center
If you manage a call center, you probably know that quality assurance is essential for achieving success. Without the appropriate measures, your call center could quickly descend into chaos. ...