Performance evaluation in customer service with artificial intelligence
Customer service is an essential component in consumer-oriented businesses, but many companies are missing the opportunity to build lasting relationships with their customers. As a result, customer service has ...
Call recording and analysis software for call centers
In the world of call centers, the art of perfecting customer interaction is a constantly evolving task. Call recording and analysis software has become a fundamental piece in this ...
Factors that affect the quality of service in call centers
Every budget has a limit, and every expense must be worthwhile. However, in the pursuit of financial efficiency, it's easy to overlook the quality of service, jeopardizing the customer ...
How to improve quality in a call center
In the "Global State of Customer Service Report" by Microsoft, 90% of people said that customer service is a decisive factor in choosing a brand and remaining loyal to ...
10 tips to improve telephone sales in the telecommunications sector
The telecommunications industry is in a stage of dynamic growth. By 2031, the global telecommunications market is expected to reach $13.760 billion. The question is: are you ready to ...