How sales software is improving performance in the B2B industry
Every B2B company needs sales tools in its technological stack to optimize operations, increase efficiency throughout the sales process, and save time for representatives by handling routine tasks. This ...
The importance of business intelligence in business decisions
What do you have in common with a supercomputer? Probably more than you think. After all, the functioning of the brain is, at its core, very similar to that of ...
How FCR and AHT impact B2B call center performance
First Contact Resolution (FCR) and Average Handling Time (AHT) are two key indicators in measuring the effectiveness and productivity of customer service departments. By examining both metrics, customer service center ...
NLP: How is it applied in the B2B sector?
The B2B sector is experiencing increasing complexity in sales development, leading to the need to update and improve traditional methods to leverage the large amount of data available. The ...
What is AHT and why is it important to B2B call center performance?
The Average Handling Time, or AHT, is a critical metric for call centers and customer service organizations, as it measures the average duration of customer calls. This metric is ...