Performance evaluation in customer service with artificial intelligence
Customer service is an essential component in consumer-oriented businesses, but many companies are missing the opportunity to build lasting relationships with their customers. As a result, customer service has ...
How to increase telephone sales in an online education call center
Companies understand the importance of call centers not only as providers of customer service, but also as a platform for retaining customers and promoting sales. Call centers are vital ...
Call recording and analysis software for call centers
In the world of call centers, the art of perfecting customer interaction is a constantly evolving task. Call recording and analysis software has become a fundamental piece in this ...
Best practices for quality analysis in the call center
Quality analysis in the call center is an essential process to ensure customer service meets desired standards. To achieve satisfied customers and excellent service, it is necessary to implement ...
Strategies to improve the quality of calls in telecommunications
Today, customer loyalty is increasingly based on the quality of service and the overall experience. In this context, telecommunications companies must focus on optimizing their services and providing positive ...